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RETURNS & REFUND POLICY

At Trailer World, we stand behind the quality of our products and services. Our policy is designed to be fair and transparent, in full alignment with New Zealand Consumer Law.

When You Are Entitled to a Remedy
 

You are entitled to a repair, replacement, or refund if a product or service fails to meet a consumer guarantee. This includes:

  • Faulty Products: If the item is defective or not fit for its intended purpose.

  • Substandard Services: If trailer repairs or servicing were not carried out with reasonable care and skill.

  • Delivery Issues: If your order arrives significantly later than the agreed timeframe.

  • Pricing Errors: If you were overcharged or billed incorrectly for a service where the price was not set in advance.
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When a Remedy Does Not Apply
 

Please choose your accessories and trailers carefully, as we are not required to provide a refund or replacement in the following circumstances:

  • Change of Mind: If you simply decide you no longer want the item or found it cheaper elsewhere.

  • Accidental or Intentional Damage: If the product was broken through impact, neglect, or misuse after purchase.

  • Failure to Follow Advice: If the product fails due to improper use, such as overloading beyond the rated capacity or ignoring maintenance instructions.

  • Unauthorised Repairs: If you take the product to a third party for repair before contacting Trailer World to resolve the issue.
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How to Make a Claim
 

If you believe your product is faulty or your service was substandard, please contact our team immediately at 0800 286 966 or email sales@trailerworld.co.nz. We will work with you to assess the issue and provide a solution as quickly as possible.

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