Trailer World is committed to providing you with a smooth and hassle-free purchasing experience. We accept a variety of payment methods for your convenience.

Cash: We accept cash for all in-person transactions at our physical locations.

EFTPOS: You can use your debit or credit card directly for transactions.

Visa/Mastercard: We accept all Visa and Mastercard credit and debit cards.

PayPal: For those who prefer the convenience and security of PayPal, we are glad to provide this as a payment option. You can pay directly through your PayPal account, either using your balance or any cards linked to your account.

Bank Deposit: You can directly transfer money from your bank account to ours. Please contact us for our bank details. Once the transfer is complete, we'll move forward with your trailer order.

Finance with Finance Now: If you want to finance your trailer purchase, we partner with Finance Now. This option allows you to buy now and pay later. They provide flexible payment plans tailored to suit your financial needs. Please note that finance approval is subject to their terms and conditions.

MTA: If you are a member of the Motor Trade Association (MTA), we accept MTA gift cards as a payment method.

Please reach out to our customer service team if you have any questions regarding our payment methods or if you need assistance with the payment process.

To return a trailer or product largely depends on the specific circumstances surrounding the purchase and the reason for the return. We strive to ensure all of our customers are satisfied with their purchase. Please contact our customer service team at Trailer World for further inquiries about our return policy or to initiate a return or exchange.

Trailer World is proud to offer a 5-year structural warranty on our trailers and products. This warranty reflects our confidence in the quality and longevity of our products, ensuring that you get the best value for your investment. Our 5-year structural warranty covers the structural elements of the trailer including the frame, welding, and coupling. For any further questions about our warranty, please do not hesitate to contact us.

We strive to provide efficient and reliable delivery for all our customers, whether you're purchasing a small trailer accessory or one of our custom built trailers. Our delivery and shipping costs will depend on several factors including the size of the product and your shipping location.

Please note that all shipping costs will be clearly communicated and agreed upon before finalizing your purchase. To obtain a specific delivery quote or learn more about our delivery options, please get in touch with our team, we'll be more than happy to assist you.

The delivery timeframe for your trailer can vary greatly, depending primarily on the type of product you've purchased and its current availability. Below is a general outline of what you can expect:

In stock products: For standard, ready-made trailers that we currently have in stock, the delivery time can be quite quick. If you're local or in a region near our manufacturing centre, you might receive your trailer as soon as the next day. However, this also depends on the schedule of our delivery team or courier services.

Custom trailers: If you've ordered a custom trailer with us, the lead time can be significantly longer. The trailer has to be designed and built according to your specifications, a process that can take anywhere from a few weeks to a couple of months.

We understand the importance of timely delivery and will always aim to get your trailer to you as soon as possible. We appreciate your patience in cases where it takes a little longer due to the nature of the product or the distance to be covered.

Please note that once your order is placed, we will provide you with an estimated delivery date. For any further questions or for specific delivery estimates, please don't hesitate to contact our team.

Yes, you will need a valid car license to tow a trailer on public roads. However, the specific requirements can vary depending on the size and weight of the trailer. For New Zealanders, a Class 1 driver licence permits you to tow a trailer, but there are weight restrictions you need to be aware of. Visit NZ Tranksport Agency for more information on the regulations.

The weight capacity of a trailer, also known as the Gross Vehicle Weight Rating (GVWR), can vary significantly depending on the specific model of the trailer. This weight rating includes the weight of the trailer itself, as well as the maximum weight of cargo that it can safely carry. Overloading a trailer beyond its rated capacity can lead to dangerous situations, including structural damage to the trailer, poor handling, and increase risk of accidents. Always check the specific GVWR for the trailer model you're interested in. For any specific inquiries about our trailers' weight capacities, get in touch with us.

Yes, you are more than welcome to see the trailer in person before you make a purchase decision, as long as we have the model you're interested in currently in stock at our facility. We understand the importance of seeing and feeling a product firsthand, particularly when considering a significant investment such as a trailer.

To arrange a visit to our factory, please contact us.

Please contact us and we will see what we can arrange.

If you have concerns about your item, please let us know by calling us through phone (0800 286 966) or email sales@trailerworld.co.nz and we will be happy to help.